You’re trying to file an insurance claim due to valid damage to your property. You need to get things fixed as quickly as possible. The problem you’re facing is that the insurance company simply won’t return your calls.
In the modern era, you may even go beyond calling. Maybe you sent text messages or email messages. Maybe you tried to contact them on social media or through a web form on the site. Regardless, if they’re just ignoring all of your attempts to get in touch with them, what are you supposed to do? Why would they treat you this way?
Is the insurance company acting in bad faith?
One thing to ask yourself is whether or not the insurance company is acting in bad faith by treating you this way intentionally. It’s not as if you have just slipped through the cracks. They’re trying to make the process harder. Perhaps they hope that you will give up and just drop your claim or that you’ll be willing to take less money than you deserve because you’ll just be happy with anything.
Insurance companies are said to be acting in bad faith when they attempt to do anything to “avoid their contractual obligations.” They certainly need to work with you throughout this process, they need to get through your request in a reasonable time and they need to pay you in accordance with the language in your policy. By refusing to do so, they may be violating your rights and costing you a lot of money, not to mention the stress and wasted time that this is creating.
If this is happening to you and you’re worried that they’re trying to manipulate the situation, you must know about all of your legal options.